Terms and Conditions

Introduction

www.miemenemui.com is owned and operated by Enkelmansforetak Mie Menemui ; VAT no.: 914 070 960; address: Mie Menemui, Mørkveien 3, 1409 Skotbu; telephone: +4794435987; email: info@miemenemui.com


Ordering and payment

www.miemenemui.com is open all day and night, hence you will nearly always be able to make purchases. There are, however, occasions where we close the shop for maintenance. You can only make purchases when the shop is open and available.
In order to make purchases at www.miemenemui.com you must be at least 18 years of age and have a valid payment card that we accept. If you have not turned 18 yet, you can still purchase goods if you have obtained your guardian's consent or otherwise have the legal right to make the purchase.
You simply select the goods you wish to purchase and place them in the ‘shopping cart’. You can correct the contents of the shopping cart up to the point when you actually place the order, and you can review its contents and the prices for the goods on a running basis.
Any possible extra payments, for example for freight and payment card fees will only first be calculated immediately before you are ready to pay.
When you are ready to place the order, click on ‘CHECK OUT’, where you enter your name, address, email, telephone number, form of payment and choose the form of delivery.
You can change the content of the shopping cart all the way up to when you confirm your purchase by pressing the button ‘PAYMENT’. Your order is then transmitted to www.miemenemui.com


Payment methods

You can use the following payment methods in our web shop:
  • VISA
  • MasterCard
  • American Express
  • Paypal

Delivery:

Orders issued before 12:00 am on Monday through Friday will be shipped within 1-3 weeks.
Delivery will occur on Monday through Friday at the address you gave when you placed the order. Note that we deliver to private and company addresses, as well as post office boxes.
All deliveries must be signed for when receiving them. It does not need to be you yourself who signs for it. It could be another person at the same address (for example, a family member) or a neighbour who signs the receipt for the package.
Note that you are responsible for those products that you have ordered once the delivery has been carried out. If the package appears to be damaged, we ask that you refuse to take delivery of it.
You are responsible for examining your goods for any possible defects and for notifying us of any possible defects in them. If it turns out that one or more of the goods are defective, or an item is missing from the delivery, or one or more things are incorrect in relation to your order, then you have the possibility to return your defective goods, and we then will repay the purchase price and all delivery costs.


Receipt of order and order confirmation

When you have ordered an item from us, you will receive an acknowledgement of our receipt of your order. However, a binding purchase agreement has only first been established when you have received an order confirmation from us.

14-day right of withdrawal


When you make a purchase on the web and at www.miemenemui.com you normally have a 14-day right to change your mind, during which you can notify us that you are withdrawing from the purchase and then return the goods concerned to us.
Some goods are not encompassed by the right of withdrawal, and this will appear during the course of the ordering.
The right of withdrawal runs from the day that you have received the goods. If the deadline expires on a Norwegian public religious holiday, a Saturday, Norwegian Constitution Day or the days of Christmas Eve or New Year's Eve, then the deadline is extended to the following working day. In the event there are several different goods that have been ordered together in one order, but which have been delivered individually, or a good that has been delivered in several shipments, then the period runs from your receipt of the last good or shipment.
After receiving them, you must only handle the goods in a manner allowing you to establish the type of good, its properties and manner in which it functions.
For some goods there is no right of withdrawal. You can also lose your right of withdrawal. If there are goods for which the withdrawal right does not apply, we will state so in the order confirmation, for example due to the nature of the good, or how you could forfeit your withdrawal right by breaking seals.
In order to exercise the right of withdrawal, you must notify us in an unambiguous declaration of such at the latest 14 days after receiving the good. You can use this standard form for the right of withdrawal if you wish to withdraw from your purchase.


Returns

If you withdraw from your purchase, the goods must be returned back to:

Mie Menemui
Mørkveien 3
N-1409 Skotbu
Norway

When returning goods, you must make sure that the goods are properly packed. You are, in fact, responsible for the package/goods until we receive them. So keep your receipt from the post office as well as any possible track and trace number.
When you withdraw, you yourself must pay the expenses for returning the goods. If you have a ‘free return label’ you should place this on the package and make use of it.
IMPORTANT
We expect you to send the goods as quickly as possible after you have given us notice of your withdrawal, and you must send them back at the latest 14 days after you have withdrawn.
Note! We do not accept packages sent COD (Cash On Delivery).
Documentation for your purchase and return form
You must attach a copy of the order confirmation or other documentation for your purchase. In addition, it would ease our processing if you enclosed a filled-in return form, which you can find here.

Repayment

When we receive your shipment, we will check it, and you will be paid back the amount you paid to us for the purchase.
The amount will always be transferred to the same means of payment that you paid for the purchase with. If, for example, you paid with a card, the purchase amount will be reversed to the payment card you used when making the purchase.
NOTE:
You can lose the amount of your purchase, in full or in part. This happens because the value of the good has deteriorated, because
  • you have actually used the item
  • it has been damaged while you were responsible for it
  • you handled the items in a manner other than what was necessary in order to establish the type of good, its properties and manner in which it functions
  • you have not followed the limitations in the right of withdrawal that follow from the seals, type of good, etc.


Complaints – if there is something wrong with the goods

Your purchase is encompassed by the Norwegian Sale of Goods Act, including its rules for deficiencies. This means that you can either have a defective item repaired, replaced, your money returned or a discount applied to the price, all depending upon the specific situation involved.
It is of course a requirement that the complaint be justified, and that the deficiency did not arise in consequence of erroneous use of the product or other damaging behaviour.
You must contact us within a ‘reasonable period of time’
You must make the complaint within a ‘reasonable period of time’ after you have detected the deficiency in the good. We recommend that you submit complaints as quickly as possible, and within 2 months after the problem was discovered.
You can submit complaints by contacting us via email at info@miemenemui.com or by telephone at +47 94435987.
Depending upon the specific situation involved, you may receive further instructions.
The item should be sent to:
Mie Menemui
Mørkveien 3
N-1409 Skotbu      
Norway
When you return the good, we request that you state in as much detail as possible what the problem is. This makes our review of the matter easier, and minimises our processing time for the complaint.
For a justified complaint, we will refund reasonable freight costs
If the complaint is justified, we will of course refund your reasonable freight costs of sending the item back to us. If not, then you yourself must defray all expenses for transport, including our freight costs for returning the item to you after examining it.
Remember that the goods should always be sent in proper packaging and to obtain a receipt when you send it. You yourself in fact bear the responsibility for the package/goods until we receive them. So save the receipt from the post office including the information on freight costs as well as any possible track and trace number.
Note! We do not accept packages sent COD or the like.

Personal data

In order to be able to make purchases at www.miemenemui.com, you must at a minimum provide your:
  • Name
  • Address
  • Email address
  • Telephone/mobile number
If you have created a login profile in order to be able to perform self-service with us, then your personal information and order information will however not be deleted, unless you ask us to do so.
Information is not shared with or sold to third parties, unless such occurs in connection with a restructuring or a sale in full or in part of the company. Any possible sharing in such a situation will occur in accordance with the applicable legislation concerning personal data protection in effect at the time.


Cookies

By using www.miemenemui.com you are accepting that we use cookies. A cookie is a small data file that we place on your computer in order to be able to keep track of what happens during your visit and in order to be able to recognise the computer. A cookie is not a program and does not contain a virus.


Choice of law and venue

Purchases of goods at www.miemenemui.com are subject to Norwegian law. Any dispute will be resolved by the ordinary Norwgian courts.